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Contact

Cancellation Policy

If a Client cancels a booking, DMC Bulgaria shall keep the following amounts from the full package price:

  • up to 60 days prior to the departure, 30% of the package price, at least USD 100 (not applicable for sightseeing tours).
  • 59 to 40 days prior to the departure, 40% of the package price
  • 39 to 20 days prior to the departure, 60% of the package price
  • 19 to 10 days prior to the departure; 80% of the package price
  • 9 days prior to the departure and after the tour start date, 100% of the package price.

 

The stated costs of cancellation will be also applied in case of changes of the departure date or the type of the accommodation facility, i.e. the type of the room/apartment, as well as on other major changes. If a Client which cancels the tour finds a new user of the same booking, DMC Bulgaria will charge only the costs caused by the replacement. If a Client cancels the tour or shortens the travel due to bad weather conditions, DMC Bulgaria will apply the above mentioned scale and subsequent complaints will not be acknowledged.